Q: Buying

How will I know if the bike is going to fit me? We want you to find a bike that is perfect for you, so if there's anything you need to know, from measurements and additional photos to simply general advice, please don't hesitate to drop us a line and we will provide whatever you need to make an educated and informed decision. Please visit our contact page. How do I know the bike I buy will be in good condition? Our mechanics inspect and ensure every bike we sell is in perfect road (or off road!) worthy condition. The condition of every bike is shown in our listings, with detailed photos of the frame and parts. As always though, if you require more information on any bike you see, just <a href="contact-us.html/">contact us</a> and one of our certified mechanics will be happy to provide additional information. Do you do test rides? Absolutely. We want the bike you buy to be one that you are comfortable with and riding it can help you make that choice. We do ask that you have a membership with us and on the day of testing, just leave us with a photo id and away you go. What if I have a question about a bike after I buy it? Our customer service doesn’t stop when you buy your bike, as we’re here for the long haul, so we are always happy to help with any questions or queries in the future, so just drop us a line via email, Facebook or simply give us a call! <a href="contact-us.html/">Please visit our contact page</a> for all of our contact details.

Q: Warranty

What is the warranty? All our bikes, frames, wheels and servicing come with a 100 day warranty*. On our bikes, you’ll get a 100 day warranty and two free X1 services OR one free X2 service. * Please visit our <a href="Terms_Conditions.html">Terms and Conditions</a> page for a full breakdown of our warranty.

Q: Returns

What if I don’t like my bike? For in-store purchases you can return any unwanted item within the first 14 days for an in-store credit. For all unwanted items, they will need to be returned in the same condition as they were sold.

Q: Services

What services do you provide? We do an X1, X2, and X3 Service for all bikes and we can also carry out most repairs. For a more detailed list, please see our website’s <a href="blog.html/detail?article=tag%3Ablogger.com,1999%3Ablog-5893157902666740946.post-5412224133173387510">service blog</a>. How long does a repair service take to complete? Most common repairs can be completed on the same day by one of our trained mechanics. In some instances, if it requires specialist parts to be ordered, repairs may take longer, but one of our team will be able to advise you and provide a provisional timeline to keep you fully informed. Is there a warranty on your services? We provide a 100 Day warranty on all our services.

Question 1

Buying

Accepted Answer

How will I know if the bike is going to fit me?

We want you to find a bike that is perfect for you, so if there's anything you need to know, from measurements and additional photos to simply general advice, please don't hesitate to drop us a line and we will provide whatever you need to make an educated and informed decision. Please visit our contact page.

How do I know the bike I buy will be in good condition?

Our mechanics inspect and ensure every bike we sell is in perfect road (or off road!) worthy condition. The condition of every bike is shown in our listings, with detailed photos of the frame and parts. As always though, if you require more information on any bike you see, just contact us and one of our certified mechanics will be happy to provide additional information.

Do you do test rides?

Absolutely. We want the bike you buy to be one that you are comfortable with and riding it can help you make that choice. We do ask that you have a membership with us and on the day of testing, just leave us with a photo id and away you go.

What if I have a question about a bike after I buy it?

Our customer service doesn’t stop when you buy your bike, as we’re here for the long haul, so we are always happy to help with any questions or queries in the future, so just drop us a line via email, Facebook or simply give us a call! Please visit our contact page for all of our contact details.

Question 2

Selling and Exchange

Accepted Answer

What does exchange mean? How do I exchange a bike?

If you are looking at buying a bike from us and wish to sell your old one, then you can opt for an exchange and receive an in-store credit voucher rather than faster payment service (bank transfer) or cash. Additionally, you will receive more money for your bike and can use the voucher either in-store or online at a later date.

Does my bike need to be cleaned or serviced before I sell it?

For the best price, the bike should ideally be cleaned to its best possible condition before bringing it in. Servicing a bike is recommended but not necessary.

Will you take any bike?

We will pretty much take any bike, whether to sell or sometimes to use for parts. If you can't find your bike on our website, then just let us know what you wish to sell by following this link and we will be in touch.

Is the quoted price guaranteed?

The price is guaranteed for 24 hours after you receive a quote.

How do I get paid?

If you are happy with the price quoted for goods, we can pay you via Faster Payment Service (FPS - Bank Transfer), cash or in-store voucher (please note we offer more for an in-store voucher).

What do I need to trade in?

We will require you to provide some form of photo id.

- Valid Passport

- UK Photo Drivers License (full/provisional)

- EU Identity card

- Police or Armed Forces Warrant card

What does BikeX buy?

We buy Bikes, Frames, Groupsets, Suspension Forks/Shocks, Wheels, Cockpits, Seatposts and Saddles. Got something you want to sell? Feel free to give us a call!

Question 3

Warranty

Accepted Answer

What is the warranty?

All our bikes, frames, wheels and servicing come with a 100 day warranty*. On our bikes, you’ll get a 100 day warranty and two free X1 services OR one free X2 service.

* Please visit our Terms and Conditions page for a full breakdown of our warranty.

Question 4

Returns

Accepted Answer

What if I don’t like my bike?

For in-store purchases you can return any unwanted item within the first 14 days for an in-store credit.

For all unwanted items, they will need to be returned in the same condition as they were sold.

Question 5

Services

Accepted Answer

What services do you provide?

We do an X1, X2, and X3 Service for all bikes and we can also carry out most repairs. For a more detailed list, please see our website’s service blog.

How long does a repair service take to complete?

Most common repairs can be completed on the same day by one of our trained mechanics. In some instances, if it requires specialist parts to be ordered, repairs may take longer, but one of our team will be able to advise you and provide a provisional timeline to keep you fully informed.

Is there a warranty on your services?

We provide a 100 Day warranty on all our services.

Question 6

Contacting BikeX

Accepted Answer

We will normally get back to any question or request on the same day.

Please contact us via any of the following methods

Email - bikex.wecare@webuy.com

Facebook - BikeX

Telephone Number - 01962 868914